FAQ

Will a cracked or chipped windshield be safe?

We do not assume any responsibility for windshields with chips or cracks. Chips and cracks may expand from temperature changes that occur during a car wash. Windshield chips are defined by “ROLAGS” as compromised glass and therefore a preexisting condition that are customers’ responsibility.

My electric seat stopped working.

We do not accept responsibility or liability for seat motors or buttons that cease to work during the car wash or quick lube process. These items generally fail due to age or prior wear and tear.

My electric mirror stopped working.

Close all mirrors before relinquishing your vehicle for service. We do not accept liability for automatic mirrors that do not work.

I have manual closing mirrors.

Close all mirrors before relinquishing your vehicle for service. We do not assume responsibility for closing mirrors or for damage to mirrors that customers leave in the open position.

I forgot to close my windows or sunroof.

We make every effort to remind customers to close windows and sunroofs but it’s customers’ responsibility to ensure that the vehicle is watertight before the car wash process begins.

My non-factory installed option came off in the car wash.

The car wash is designed to wash factory made vehicles. We do not accept responsibility for non-factory installed items nor items installed with double sided 3M tape.

Do you wash classics, muscle cars, and show cars?

We accept most cars, vans, and trucks. We do not recommend sending precious vehicles through the wash. The car wash is safe, but it is mechanical. Discuss optional washing for special or precious vehicles with a manager before relinquishing to the wash process.

Do you have height limitations?

Yes, we wash vehicles up to 84 inches (7 feet) with a minimum 4 inches ground clearance. Headache racks and spoilers are accepted on a case by case basis. Please consult a manger before the wash process.

Can you wash a Tesla?

We wash Teslas and other vehicles that require a driver through the car wash. Please discuss with a manager.

Will the wash remove tree sap and road tar?

Our tunnel will remove most sap or tar deposits without additional treatment. Our staff will spot treat within reason if asked prior to the wash.

Will my antenna be okay?

Fixed factory antennas should be fine through our wash process. Power antennas with a hollow core will break if not retracted. Retractable antennas are a customer responsibility. Please retract before relinquishing your car to the wash process.

Is the wash safe for newly painted vehicles?

Generally, yes. We use cloth and mild soap in our process. Consult your body shop for appropriate cure times related to your paint. We are not responsible for cars that have not been allowed adequate time to cure.

Is the wash safe for a convertible?

Yes. It is a customer responsibility to properly close and latch the roof and to make sure it is watertight.

My clear coat finish is beginning to look dull. Any idea why?

Oxidation is caused by age and extreme exposure to UV rays. Regular washing and waxing is a great way to protect your shine.

Do I stay in my vehicle through the car wash?

No, you exit at our vacuums and can lounge in our comfortable lobby while we do the work. Please notify us for any accommodations necessary for disabilities.

What do I do if I have a license to carry and my weapon is in the vehicle.

Please secure your weapon according to the law. Contact our management for accommodations.

Can you wash vehicles equipped with breathalyzers?

Yes. It’s your responsibility to stay in close proximity of your vehicle and to make us aware of this equipment. We can’t take responsibility for any penalties related to equipment malfunctions, mandated breath requirements or calibration.

Do you empty and throw out trash from seat pockets and doors holders?

No, unfortunately we don’t know what’s trash and what’s not trash. We will however be happy to throw anything away on your behalf that you identify and set on the floor board for us.